Shipping policy

LEGAL NOTICE & WEBSITE TERMS

Last Updated: 11 August 2026

Welcome to KnotToday (“KnotToday”, “we”, “us”, “our” or the “Store”).

This Legal Notice applies to your use of the KnotToday online store, website, products and services available through Knottoday-au (the “Website”).

By accessing or using our Website, creating an account, placing an order or purchasing a product from KnotToday, you agree to comply with this Legal Notice and our applicable Terms & Conditions, Privacy Policy, Shipping Policy and Returns & Refunds Policy.

If you do not agree with these terms, please do not use our Website or purchase products from us.

1. BUSINESS INFORMATION

Business / Trading Name: KnotToday
Website: Knottoday-au
ABN: TBA
Business Address: 37 Gurner St, St Kilda, VIC, Australia
Email: knottodayau@outlook.com

KnotToday reserves the right to update its business information where required.

2. WEBSITE USE

You may use our Website only for lawful purposes.

You must not:

  • Use the Website for fraudulent, unlawful or abusive purposes.

  • Attempt to gain unauthorised access to our Website, systems or accounts.

  • Interfere with the security or operation of the Website.

  • Introduce viruses, malware or other harmful material.

  • Attempt to access information belonging to another customer.

  • Use automated systems to copy, scrape or reproduce Website content without permission.

  • Reproduce, modify or commercially exploit our content without our written permission.

  • Provide false, misleading or fraudulent information when creating an account or placing an order.

  • Use another person's payment information without proper authorisation.

We may suspend or restrict access to the Website where we reasonably believe these terms have been breached.

3. PRODUCTS AND PRODUCT INFORMATION

KnotToday makes reasonable efforts to ensure that product descriptions, photographs, measurements, specifications and other information displayed on the Website are accurate.

However, minor variations may occur because of:

  • Manufacturing processes;

  • Product batches;

  • Measurement tolerances;

  • Photography and lighting;

  • Screen or device settings; and

  • Other circumstances outside our reasonable control.

Product images are intended to provide a general representation of the product. Where appropriate, actual products may have minor differences from images displayed online.

Nothing in this section limits any rights you may have under Australian Consumer Law.

4. PRODUCT AVAILABILITY

Products are subject to availability.

KnotToday may, where reasonably necessary:

  • Limit quantities available for purchase;

  • Discontinue products;

  • Modify product specifications;

  • Correct errors in product listings;

  • Remove products from the Website; or

  • Decline or cancel an order where permitted by law.

If you have paid for an order that KnotToday cannot supply, we will provide an appropriate remedy in accordance with applicable law.

5. PRICES

Unless otherwise stated, prices displayed on the Website are in Australian Dollars (AUD).

Prices may change from time to time.

Applicable delivery charges, taxes or other fees may be displayed separately during checkout.

KnotToday takes reasonable care when displaying prices. If an obvious pricing or listing error occurs, we may contact you before fulfilling the order.

If an order is affected by an obvious pricing error, KnotToday may cancel the affected order and provide an appropriate refund where required by law.

6. ORDERS

When you place an order through our Website, you are requesting to purchase the selected products.

An order confirmation email confirms that we have received your order but does not necessarily mean that KnotToday has accepted the order for fulfilment.

We may refuse or cancel an order for legitimate reasons, including:

  • Product availability;

  • Obvious pricing or listing errors;

  • Payment problems;

  • Incorrect customer information;

  • Suspected fraudulent activity;

  • Shipping restrictions; or

  • Other circumstances permitted by law.

If an order is cancelled after payment has been received, the relevant amount will be refunded where required.

7. PAYMENT

Payments may be processed through Shopify and/or third-party payment providers made available through our Website.

KnotToday does not generally receive or store your complete payment card details.

You are responsible for ensuring that payment information provided to us is accurate and that you are authorised to use the selected payment method.

We may take reasonable measures to verify transactions and prevent fraud or unauthorised transactions.

8. SHIPPING AND DELIVERY

KnotToday will make reasonable efforts to dispatch orders within the estimated timeframe shown on the Website or provided at checkout.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including:

  • Courier or postal delays;

  • Incorrect delivery information;

  • Public holidays;

  • Severe weather;

  • Customs or border processing;

  • Carrier disruptions;

  • High-volume periods; or

  • Other unforeseen events.

Customers are responsible for providing accurate delivery details.

If an incorrect address is provided and an order has already been dispatched, additional shipping or reshipping costs may apply where legally permitted.

Nothing in this section limits your rights under Australian Consumer Law.

9. RETURNS, REFUNDS AND EXCHANGES

KnotToday's Returns & Refunds Policy applies to purchases made through our Website.

Where applicable, customers may have rights to a repair, replacement, refund or other remedy where a product does not meet the consumer guarantees required by Australian law.

Consumer guarantees may apply where products are faulty, unsafe, not of acceptable quality, substantially different from their description or otherwise fail to meet applicable legal requirements.

For change-of-mind returns, any applicable conditions, exclusions, timeframes and return costs will be set out in our Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy or this Legal Notice is intended to remove or restrict rights that cannot legally be excluded.

10. AUSTRALIAN CONSUMER LAW

KnotToday recognises and complies with applicable Australian consumer protection laws, including the Australian Consumer Law (ACL).

Australian consumers automatically receive certain consumer guarantees when purchasing goods and services. These rights cannot simply be removed by a business's terms or policies.

Nothing in this Legal Notice, our Terms & Conditions, Returns & Refunds Policy or any other KnotToday policy is intended to:

  • Exclude consumer guarantees that cannot legally be excluded;

  • Mislead you about your legal rights;

  • Prevent you from exercising rights available under applicable law; or

  • Limit a remedy where the law requires that remedy to be provided.

Where a product does not meet an applicable consumer guarantee, the remedy available may depend on the nature and seriousness of the problem and applicable law.

11. PRODUCT SAFETY AND CUSTOMER RESPONSIBILITY

KnotToday aims to provide products that are safe when used for their intended purpose.

Customers should:

  • Read product instructions and warnings where provided;

  • Use products only for their intended purpose;

  • Follow care and maintenance instructions;

  • Avoid modifying products where modification could affect safety or performance; and

  • Contact KnotToday if they believe a product may have a safety issue.

Nothing in this section limits any legal responsibility KnotToday may have regarding product safety.

Australian businesses selling consumer products have responsibilities regarding product safety and applicable mandatory standards.

12. WEBSITE AVAILABILITY

We aim to keep our Website available and functioning properly.

However, we do not guarantee that the Website will always be:

  • Available;

  • Uninterrupted;

  • Secure;

  • Error-free; or

  • Free from technical problems.

The Website may occasionally be unavailable due to maintenance, updates, technical issues, third-party services, security incidents or circumstances outside our reasonable control.

13. THIRD-PARTY SERVICES

Our Website may rely on third-party services, including Shopify, payment processors, delivery providers, analytics providers, advertising services and other technology providers.

Third-party services may have their own terms and privacy policies.

KnotToday is not responsible for third-party websites or services to the extent permitted by law.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, the content displayed on the KnotToday Website belongs to KnotToday or is used under appropriate permission or licence.

This may include:

  • The KnotToday name and branding;

  • Logos;

  • Product photographs;

  • Product descriptions;

  • Graphics;

  • Website design;

  • Text;

  • Videos;

  • Images;

  • Product layouts; and

  • Other original content.

You must not reproduce, copy, modify, distribute, publish or commercially exploit our intellectual property without our prior written permission, except where permitted by law.

15. CUSTOMER REVIEWS AND USER CONTENT

Customers may have the opportunity to submit product reviews, photographs, testimonials, comments or other content.

By submitting content, you confirm that:

  • You have the right to submit the content;

  • The content is not unlawful or fraudulent;

  • The content does not infringe another person's rights; and

  • The content does not contain malicious software or harmful material.

Where permitted by law and subject to applicable privacy requirements, you grant KnotToday permission to reproduce and display submitted content for legitimate business, marketing and promotional purposes.

KnotToday may remove content that is unlawful, misleading, offensive, defamatory, fraudulent or otherwise inappropriate.

KnotToday does not knowingly create or publish fake or materially misleading customer reviews.

16. PRIVACY AND PERSONAL INFORMATION

KnotToday respects the privacy of customers and handles personal information in accordance with applicable privacy laws and our Privacy Policy.

Information collected may include:

  • Name;

  • Email address;

  • Telephone number, where provided;

  • Billing information;

  • Delivery address;

  • Order information;

  • Account information;

  • Communications with KnotToday; and

  • Other information necessary to operate our Website and fulfil orders.

Personal information may be shared with service providers where reasonably necessary to process payments, fulfil orders, provide delivery, operate the Website, provide customer support, prevent fraud, analyse Website performance or otherwise operate our business.

For further information, please review our Privacy Policy.

Australian privacy requirements can apply to how organisations collect, use, disclose and store personal information.

17. COOKIES AND TRACKING

KnotToday and third-party service providers may use cookies, pixels and similar technologies.

These technologies may be used to:

  • Operate the Website;

  • Maintain shopping cart functionality;

  • Remember preferences;

  • Analyse Website traffic;

  • Improve Website performance;

  • Understand customer behaviour;

  • Detect fraud; and

  • Provide or measure advertising.

You may be able to manage certain cookies through your browser or device settings.

18. ADVERTISING AND PROMOTIONS

KnotToday may advertise its products through third-party platforms, including social media and advertising networks.

All advertising and promotional claims are intended to be accurate and not misleading.

Discount codes, sales and promotional offers may have additional terms, including:

  • Expiry dates;

  • Eligible products;

  • Minimum purchase requirements;

  • Quantity limits; or

  • Restrictions on combining offers.

The specific terms displayed with a promotion will apply.

19. REVIEWS AND TESTIMONIALS

Reviews and testimonials reflect the experiences or opinions of individual customers.

Individual experiences may vary, and a review or testimonial should not be interpreted as a guarantee of a particular result.

KnotToday may moderate or remove reviews that are fraudulent, unlawful, offensive, misleading or otherwise inappropriate.

Australian Consumer Law applies to online reviews and businesses must not create or arrange fake or misleading reviews.

20. LINKS TO THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites.

These links are provided for convenience.

KnotToday does not necessarily endorse third-party websites and is not responsible for their content, security, availability or privacy practices.

You should review the relevant third party's terms and privacy policy before using their services.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by law, KnotToday will not be responsible for loss or damage resulting from circumstances outside our reasonable control.

However, nothing in this Legal Notice excludes, restricts or modifies liability where doing so would be unlawful.

Nothing in this section limits rights or remedies available to consumers under Australian Consumer Law.

Where liability can legally be limited, KnotToday may limit its liability to the extent permitted by applicable law.

22. INDEMNITY

To the extent permitted by law, you agree to indemnify KnotToday against reasonable losses, claims, liabilities and costs arising from your unlawful use of the Website or your breach of these terms.

This clause does not apply to the extent that the relevant loss results from KnotToday's own unlawful conduct or where such an indemnity cannot legally be enforced.

23. FRAUD AND SUSPICIOUS ACTIVITY

KnotToday may investigate, hold or cancel transactions where there are reasonable grounds to suspect:

  • Fraud;

  • Unauthorised payment;

  • Identity theft;

  • Abuse of promotional offers;

  • False information;

  • Unusual purchasing activity; or

  • Other unlawful activity.

Where appropriate, information may be provided to relevant payment providers, service providers or authorities.

24. CHANGES TO THIS LEGAL NOTICE

KnotToday may update this Legal Notice from time to time.

The latest version will be published on the Website and will include an updated “Last Updated” date.

Changes will apply from the date they are published, subject to any rights or obligations that cannot legally be changed retrospectively.

25. GOVERNING LAW

This Legal Notice is governed by the laws applicable in Victoria, Australia, except where mandatory Australian laws provide otherwise.

Any dispute will be dealt with in accordance with applicable Australian law.

Nothing in this clause prevents a consumer from exercising any mandatory rights or remedies available under Australian law.

26. SEVERABILITY

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

27. CONTACT KNOTTODAY

If you have a question, complaint, product concern, order issue or enquiry regarding this Legal Notice, please contact us:

KnotToday
Email: knottodayau@outlook.com
Address: 37 Gurner St, St Kilda, VIC, Australia
Website: Knottoday-au

We will endeavour to respond to enquiries within a reasonable timeframe.

IMPORTANT LEGAL DISCLAIMER

This Legal Notice is intended as a general website/business template and does not constitute legal advice.

KnotToday should obtain appropriate professional legal advice before relying on this document as its final legal terms, particularly regarding its business structure, products, privacy obligations, returns policy, consumer guarantees, intellectual property and any applicable Victorian or Australian legislation.

ABN: TBA